At Parshw Handloom (parshwahandloom.com), we are dedicated to providing you with high-quality products and a delightful shopping experience. We understand that sometimes a product may not be what you expected. This policy outlines the procedures for returns, refunds, and exchanges to ensure a smooth and transparent process.
1. Return Window
We have a no return policy, which means once good/s sold we are not accept it back.
To initiate a exchange, please contact us at +91 70237 15550.
2. Eligibility for a Exchange
For an item to be eligible for a Exchange, it must meet the following conditions:
- The item must be unused, unwashed, and in the same pristine condition that you received it.
- The item must be in its original packaging, with all original tags and labels intact.
- You must provide the original invoice or proof of purchase.
3. Non-Exchangeable Items
Certain types of items cannot be returned, including:
- Items marked as “Final Sale” or sold during a clearance event.
- Custom-made or personalized products (e.g., custom-sized curtains, bespoke sofa covers).
- Items where the original packaging has been opened and which cannot be resold for hygiene reasons (e.g., pillows, mattress protectors, cushions).
- Gift cards.
4. How to Initiate a Exchange
Please follow these steps to return an item:
- Step 1: Contact Us: Contact us on +91 70237 15550 on WhatsApp or via call within the 3-day exchange window.
- Step 2: Provide Details: In your whatsApp message or during call, please provide your Order Number, the name of the product you wish to exchange, the reason for the exchange, and clear photographs of the item (especially if it is damaged or incorrect).
- Step 3: Await Instructions: Our team will review your request. If your exchange is approved, we will provide you with detailed instructions on how to ship the item back to us. Please do not send items back without our approval.
5. Damaged, Defective, or Incorrect Items
We take great care in packaging our products, but in the rare event that your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
- Please contact us at +91 70237 15550 with your Order Number and clear photos of the damaged/incorrect item and its packaging.
6. Refunds
Once we receive and inspect your returned item, we will contact you via whatsApp or call to notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and the amount will be automatically credited to your original method of payment within [7-10] business days.
- Please note that shipping charges (if any) are non-refundable.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +91 70237 15550.
7. Return Shipping
- For returns due to change of mind, the customer is responsible for the cost of return shipping.
- For returns of damaged, defective, or incorrect items, Parshw Handloom will cover the cost of return shipping.
- We recommend using a trackable shipping service, as we cannot be held responsible for items lost or damaged in transit back to us.
8. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please do not hesitate to contact us.
Parshw Handloom Email: parshwhandloom@gmail.com Customer Support: +91 70237 15550 Website: parshwahandloom.com
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. For more details contact us on +91 70237 15550
Additional non-returnable items:
- Gift cards
- Some health and personal care items
Need help?
Contact us at +91 70237 15550 for questions related to refunds or returns and exchange.